Refund Policy

Refund Policy

We refund charges related to potential technical errors in our Application if they prevent the Service from being rendered. Refund requests unrelated to technical errors may only be processed as credit notes. To request a refund, email us at with a detailed explanation, reasons for the refund, and order information. Refunds are at the discretion of management within thirty (30) days of the order date and are issued through the original payment method, except for cash payments refunded via bank transfer.

User Representations, Warranties, and Agreements

  • You must access the Services using authorized means and ensure you download the correct Application for your device.
  • By using the Services and Applications, you represent and warrant that:
    • You have the legal right and capacity to enter into the Agreement and comply with its provisions.
    • The data provided during account registration is accurate and complete.
    • You will maintain the security of your account credentials.
    • You will not misrepresent yourself as an agent, representative, or affiliate of Express Box.
    • You will use the Services in accordance with applicable laws.
    • You will not authorize others to use your account or transfer it to another entity.
    • You will not copy, reproduce, or distribute Express Box materials without consent.
    • You will promptly report any unauthorized account use or breaches of confidentiality.

General Exclusions of Liability

  • We are not liable for loss, damage, or delays resulting from your acts, omissions, or breaches of agreement.
  • Our liability is limited regarding inherent liabilities, inadequate packaging, incorrect addressing, or labeling.
  • We are not liable for indirect, consequential, or incidental damages, except for fraud or negligence resulting in personal injury.
  • Our liability is not greater than your contractual commitments to your customers.
  • We are not liable for events beyond our control, such as transport delays or customs issues.


  • Claims for loss or damage must be notified within specified timeframes and made in writing.
  • Claims for goods stored during warehousing services must be made within 14 days of awareness of the damage.
  • Claims or legal actions must be initiated within 12 months from the commencement of transit.

Limitation of Liability

  • No claims can be made against our officers, servants, or affiliated companies beyond the specified limitations.

If you have any questions about this Policy, please contact us at

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